IndustriesHealthcare
The right person sees the right data
Healthcare software carries two obligations at once: it has to protect sensitive data by default, and it has to be simple enough for someone at their most stressed to actually use.
Who sees what is decided before the first screen
Access is a design decision, not a setting added later. We map your roles to your data first, then build every screen to that map.
| Data | Doctor | Nurse | Front desk | Patient |
|---|---|---|---|---|
| Appointments | Full | Full | Full | their own |
| Clinical notes | Full | vitals and care notes (partial access) | No access | visit summary (partial access) |
| Prescriptions | writes | reads, to give (partial access) | No access | their own |
| Billing | No access | No access | Full | their own |
| Contact details | masked (partial access) | masked (partial access) | Full | their own |
One visit, five places it can go wrong
A patient touches the software five times between booking and follow-up. Each step has its own way of losing their trust.
Booking
A slot is picked on a phone, often late, often by someone who is worried.
Users are rarely in a patient moodA confusing form or a broken flow lands differently when the person on the other end is anxious or unwell.
Check-in
The front desk confirms who has arrived and pulls up the record.
Existing records systems aren't going awayA new patient portal has to connect to whatever record system a clinic already runs, not assume a clean slate.
Consultation
The clinician reads history and writes notes.
The data is sensitive by definitionHealth records aren't just personal data - mishandling them has consequences well beyond a bad review.
Prescription
Needs a clinicianA medicine, a dose and a duration go from the clinician to the patient.
Software checks, a person signsA system can flag an interaction or a missing allergy, but the decision stays with the clinician - the flow is built around their sign-off, not past it.
Follow-up
A reminder, a report ready, a repeat visit.
A notification can say too muchA message on a lock screen is read by whoever is holding the phone. Reminders say there is an update, and the detail waits behind a sign-in.
How we help
Each of these is a service we run on its own, pointed at the parts of healthcare software that carry the most weight.
Interfaces built for a bad day
Design work that prioritises clarity and reassurance over cleverness.
Data handled like it matters
Security practices and audits appropriate to sensitive personal information.
Integration with what exists
APIs that connect a new portal or app to the record systems already in place.
Building something patients will trust with their data?
Tell us who uses it and what it has to connect to - we come back with who should see what, and what we would build first.