We want you to be happy with the work we deliver. This policy explains how refunds and cancellations work across our services and products. Your specific engagement agreement, where one exists, takes precedence over anything here.
1.Project-based services
Custom development and design work is billed by milestone or sprint. Because each stage involves dedicated senior time, fees for work already completed and approved are non-refundable.
If you cancel mid-project, you pay for work delivered up to the cancellation date; any advance covering work not yet started is refunded.
2.Retainers & subscriptions
Monthly retainers can be cancelled with notice as set out in your agreement. We do not refund the current month once work for it has begun, but you will not be billed for future months after cancellation.
3.EduHost & product subscriptions
EduHost plans are billed in advance. You may cancel at any time and will keep access until the end of your current billing period. We do not provide partial refunds for unused time unless required by law.
Fees you collect from your own users through EduHost settle directly to your account and are not held by Gigax.
4.How to request a refund
Email billing@gigax.net with your invoice or account details and the reason for your request. We review every request individually and respond within 7 business days.
Approved refunds are returned to your original payment method. Depending on your bank or provider, it can take a few additional days to appear.
5.Exceptions
Third-party costs we pay on your behalf - such as licences, domains, cloud usage, or paid integrations - are non-refundable once incurred.