Two-sided platforms that get both sides right
A marketplace has two different users with two different needs - the supply side and the demand side both need an interface built for them specifically.
How strangers end up trusting each other
The checks that make strangers comfortable transacting with each other. Money routed to the right party, with your take handled automatically. It is one flow, and every step of it is built in.
- Buyer
Pays up front
Card or UPI at booking. The seller sees it is paid, not that it is theirs.
- Platform
Holds the money
Kept by the platform until the work is done - neither side has to trust the other first.
- Seller
Does the job
Marks it done in their app, with photos if the category calls for it.
- Buyer
Confirms
Or does nothing, and it confirms itself after a set window.
If the buyer disputes itThe money stays held and a person on your team decides, with both sides' messages and photos in front of them.
- Platform
Splits and pays out
Seller's share to their account, your fee kept, on a payout schedule.
- Both
Review each other
Reviews only from people who actually transacted.
Two apps and an admin, not one compromise
Supply-side and demand-side experiences designed around what each actually needs, not one compromise UI.
The buyer app
Phone first - most people book from one
- Search and filter by what matters to buyers
- Book, pay and track in one flow
- Chat with the seller, with numbers kept private
- Review after the job
The seller dashboard
Web and phone - sellers run a business on it
- Listings, prices and availability
- Accept, schedule and complete jobs
- Payouts and statements
- Verification documents, uploaded once
Your admin
Desktop - dense, for your team
- Verification queue for new sellers
- Disputes, with both sides' history
- Fees, refunds and payout holds
- Suspend a listing or an account
Launch in one city first
A marketplace with too little on either side feels empty to both. Starting small and dense means the first buyers find a seller, and the first sellers get work.
- 1
Pick one city and one category
Plumbers in one city, say - close enough together that a buyer who asks gets an answer the same day.
- 2
Bring the first sellers on by hand
Checked by a person before the app opens, so the first buyers find someone on day one.
- 3
Open to buyers
Payments, reviews and disputes switched on, with your team watching every job in the admin.
- 4
Add the next city on the same platform
Cities and categories are data, not a rebuild - the second launch reuses everything the first one taught.
Is a marketplace the right build?
- Build it now if
- You have real supply and real demand, just no platform connecting them yet
- Payments need to split between you and a third party
- Hold off if
- You only have one side of the marketplace validated so far
- A simple booking or listing form would genuinely be enough
Have both sides lined up?
Tell us who buys, who sells and how the money should split. We come back with the three surfaces it needs and a plan for the first city.